Mejor Beginnings – Return, Refund & Replacement Policy

1. When We’ll Help

At Mejor Beginnings, we stand by the quality of our products. If your order arrives with damage, defect, missing or incorrect item(s), or if something was our mistake, we’ll work with you to fix it.

2. How to Report Issues

  • Please report any damages, defects, or missing/incorrect items to our email Mejorbeginnings@outlook.com within 30 days after your order is delivered.

  • We require valid photo or video evidence to assess the issue.

3. Order Delays or Non-Delivery

  • If your order shows no tracking info, is stuck in transit, or has passed an expected shipping timeframe (for USA orders: 45 days; international/global: 60 days) without delivery, contact us. We may resend your product or issue a refund, depending on the situation.

  • If tracking says it was delivered but you didn’t receive it, we'll ask for proof from your postal/carrier service (a non-delivery certificate or similar documentation).

4. Cancellations

  • Orders may be canceled via email before they are shipped .

  • Once an order is in transit or has shipped, cancellation is not possible.

6. How Refunds Are Issued

  • Refunds will be returned via the original payment method or store credit.

  • Once approved, please allow 5-10 business days for the refund to appear in your account (depending on your payment provider or bank).

7. Exceptions & What We Don’t Cover

  • Normal wear & tear or damage caused by misuse or failure to follow care instructions.

  • Change of mind.

  • Items older than 30 days since paid for.

8. Your Rights

  • These policies are in addition to your statutory rights. If local law provides stronger protections, we’ll comply with those.